Last Updated: 25.11.2025
Thank you for using Get Dream AI. We aim to provide high-quality digital tools and a smooth user experience. Because our products are delivered digitally and become accessible immediately after purchase, our refund rules differ from those for physical goods.
1. Digital Products & Subscriptions
All purchases on Get Dream AI — including credits, subscription plans, and digital services — are generally non-refundable once access is provided.
However, we may offer a refund in the following situations:
- A technical issue on our side prevented you from accessing the service.
- You were charged by mistake or experienced duplicate billing.
- Your subscription renewed unintentionally and you contact us within 48 hours of renewal.
Refunds are granted at our sole discretion after reviewing your request.
2. Subscription Cancellations
You may cancel your subscription at any time from your account dashboard.
- Your plan will remain active until the end of the current billing cycle.
- Cancellation does not automatically trigger a refund unless it meets the criteria above.
3. Exceptional Circumstances
We may provide partial or full refunds in rare cases, such as:
- System-wide outages preventing service usage for an extended period.
- Severe performance issues caused by our platform.
- Unauthorized transactions proven to be fraudulent.
4. Non-Refundable Items
The following are not eligible for refunds:
- Used or spent design credits
- AI-generated assets
- Completed custom work or consultations
- Promotional, discounted, or limited-time offers
- Gift cards or bonus credits
5. How to Request a Refund
If you believe you qualify for a refund, please contact us at:
Include the following details:
- Your account email
- Order number or transaction ID
- The reason for the refund request
- Any relevant screenshots or proof
We typically respond within 2–3 business days.
6. Chargebacks
Before initiating a chargeback with your bank, please contact us first.
We resolve most issues quickly, and chargebacks may delay the process.
7. Changes to This Policy
We may update this Refund Policy from time to time.
The “Last Updated” date will always reflect the latest version.
If you continue to use our services after changes take effect, you agree to the updated policy.